SHIPPING CONDITIONS

  • All cycling kit and triathlon apparel orders are dispatched on weekends. 

PRE ORDERS

  • Pre orders are run either pre-launch or in the event of a stock out.

  • You will be aware at the time of purchase if you order is a pre order.

  • Pre orders will be shipped as soon as new stock is available. Any delays to the expected availability date will be advised.

DELIVERY WITHIN NZ

  • FREE SHIPPING applies for orders over NZD $150. 

  • Estimated delivery time within NZ is 2-7 working days for in stock items. Pre-order items will be outside this timeframe.

  • For any deliveries expected to be outside 7 working days we will advise the expected delivery time.

DELIVERY OUTSIDE NZ

  • Shipping rates are detailed as below:

  • Australia: AUD $25

  • Rest of the world: USD $20

TAXES & DUTIES

  • Chosen Arrow Apparel shall not be held responsible for any possible duties and taxes which may be applied at customs in the country where the order is placed. The responsibility for any custom duties, foreign taxes, tariffs or other fees lies with the customer.

  • Please contact your local customs office for more information regarding taxes and duties payable in your region.

RETURNS POLICY

  • We want to make our returns process as simple as possible,

  • We will accept returns within 30 days of receiving your order. We will either process a refund or swap for the correct size.

  • Returned items must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition.

  • Please email contact@chosenarrowapparel with your return or exchange request. Return postage is at customers' expense/

 

CONDITIONS FOR RETURN

  • Return postage is at the customer’s expense unless the items received fall within our 'Faulty Refund' Guidelines. In this case, Chosen Arrow will be responsible for the postage fee.

  • A return will be accepted where:

  • A return request is submitted within 30 days of receiving your order

  • Original proof of purchase packed with the item

  • The items are in original condition and not worn, damaged, stained or washed

  • All original packaging, tags and labels are fully intact

  • We would prefer a tracked registered postal service, as we do not consider the goods 'Returned' until they have been safely received. Chosen Arrow Apparel is not liable for loss or damage of goods in transit.

 

CONDITIONS FOR EXCHANGE

  • You may return and exchange your items, within 30 days, for a different size (subject to availability).

  • No reimbursement on postage costs for returned items unless the item is faulty

FAULTY REFUND GUIDLINES

  • You are eligible for a full refund, within 30 days upon confirmation of garments being faulty. What defines faulty?

  • Manufacturing faults

  • Delivered items differ from ordered items

  • Clear defects or damage

  • All fault confirmation are based on Chosen Arrow’s assessment once returned. Return shipping costs can be refunded for up to NZD $10 for domestic shipping and USD $25 for international shipping.

  • Please ensure you follow care label instructions, as failing to do so could result in damage to the items which is not covered by our Returns Policy.